Health Cloud is purpose-built for healthcare payers, providers, life sciences companies, medical device manufacturers, senior living organisations, and wellness brands. Any organisation that manages complex patient or member relationships, care coordination workflows, or clinical data will benefit. Our clients include hospitals, specialty clinics, aged care providers, health insurers, pharmaceutical companies, and digital health start-ups across Australia and the USA.

A foundational Health Cloud implementation typically takes 8–14 weeks, covering discovery, architecture, data migration, configuration, testing, and training. More complex programmes — involving multiple EHR integrations, custom Lightning components, or multi-site rollouts — may take 4–6 months. We provide a detailed project plan after our discovery phase so you know exactly what to expect.

Salesforce offers a Business Associate Agreement (BAA) for Health Cloud, making it eligible to store and process Protected Health Information (PHI) under HIPAA. However, compliance is a shared responsibility — the platform must be configured correctly with appropriate access controls, audit logging, and data handling practices. Our team has deep experience designing and implementing HIPAA-compliant Health Cloud environments and can guide you through the BAA process.

Yes. We have experience integrating Health Cloud with Epic, Cerner, Meditech, and other HL7 FHIR-compatible systems. We use Salesforce Health Cloud's native FHIR R4 APIs, MuleSoft Anypoint Platform, or custom middleware depending on your architecture. Our integrations cover patient demographics, clinical notes, appointment scheduling, lab results, care plans, and claims data.

Yes. We have certified Health Cloud consultants based in Sydney, Melbourne, and key US cities including New York and San Francisco. Our teams understand the regulatory landscapes in both markets — the Australian Privacy Act and APPs, as well as US HIPAA, HITECH, and state-level regulations like CCPA. This dual-market expertise means we can support multi-national health organisations from a single partner.

We offer flexible post-implementation support packages ranging from ad hoc consulting through to a dedicated managed service. This includes platform monitoring, release management (Salesforce releases three times per year), new feature adoption, user training, performance optimisation, and development of enhancements as your clinical programmes evolve.

Health Cloud is built on the Salesforce Platform but includes healthcare-specific data models, objects, and components out of the box — including the patient card, health timeline, care plans, care gaps, provider and network management, and referral tracking. It also includes a pre-built FHIR R4 API layer and consent management tools designed for clinical use cases. While Sales or Service Cloud can be customised for healthcare, Health Cloud dramatically reduces implementation time and ensures alignment with industry standards.